We seek customer care service at the time when we fall in
any kind of problem while receiving any service. In our life, most of us have
taken service from a customer care due to failure of any service. Nowadays,
most of the companies who care for their customers offer a practical customer
care. In Australia on an average 2 million service related complain are
received by the customer cares. So it is very essential for any company to make
its customer service simply effortless and hassle free for their customers. Optus customer service is a third party
organization who are giving customer service in Australia for a very long time.
Optus customer care is well-known
for its dedicated service staff who tries to solve any service related complain
immediately. Anyway, Optus technical
support is best for their committed support. Now, I am going to give you
some idea about what it takes to create a best customer service.
1. Let your staff know the vision: You
have to educate your service staff about your company’s vision. Without knowing
your organization well the service staff will not be able to give proper
service. So while giving them training, let them in on organizations vision so
that they can represent the organization well.
2. Coordination among the departments: A
customer may have encountered a problem which is not known by the service staff
as a result the service staff need to keep that customer on hold while knowing
about the service. To avoid this kind of problem the company management need to
coordinate between all levels so that if this kind of problem arise that can be
tackled easily.
3. Meet the expectations: While receiving
the customer service a customer may have some expectations from the staff which
the staff need to fulfill properly. If he fail to do so the customer can even
switch the company after the dreadful experience. So, the staff need to be
dedicated and have understanding about the customer’s expectations.
4. Become a representative of the company: At
the time of giving customer support a service staff need to have understanding
that he or she is representing the company. They need to feel responsible while
providing the support. In this manner the service will not only become great
but also the reputation of the company will be over the moon.
5. Customer feedback: The most important
and crucial part for service improvement is the feedback of the customer
service. A company need to listen every feedback the customer is providing and
take those seriously for the betterment of the service as well as for the
company.
6. Skilled workforce: Skilled workforce
are asset for any organization. It is vital for the customer service industry
as well. Skilled workforce have the potentiality which is unmatched for amateur
worker. For example, a skilled worker can solve any problem faster than an
unskilled worker. So, it is wise to hire a high paid skilled worker rather than
an amateur low paid worker.
